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My Account
How do I create an account?
	1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
	Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
	Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
	Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
	Please click here for more information on returning an item.
I received the wrong product.
	If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
	If you are not satisfied with your order you may return it for a refund or replacement within 60 days of the purchase date. All claims for damaged or missing items must be made within 72 hours of delivery. Items being returned must be in the condition you received them and come with the original packaging intact. Returns not meeting the above conditions may be rejected or subject to a 30% restock fee. Personalized items, special-order items, gift certificates, and media items such as books, cds, dvds cannot be returned. Bulk Orders with 30 or more of the same item are non-returnable. For orders that were originally shipped free, our shipping costs will be deducted from your refund. Send returns to: The Music Gifts Company, Returns Department, 3107 E Chestnut Expy, Suite N, Springfield, MO 65802 Please write your order number on the outside of your package and enclose a copy of the packing slip. If your order arrived damaged in shipping, please contact us right-away (within 72 hours). It is important that you keep all packaging for claims purposes. We will arrange for a replacement and return of the original item. If you choose not to receive a replacement, our shipping costs will be deducted from your refund. If your return is shipped back to us after the time-frame indicated above or does not meet the conditions above, we regret that we cannot issue a refund. Refunds will be issued using the same method of payment as the original payment. Purchases made using a credit card will be issued back to the original credit card used. Paypal purchases will be refunded back to the Paypal account used. Check by mail purchases will be issued a company check. Shipping charges are not refundable. Return Shipping Costs The quickest and easiest way to return an item is to self-return the item. If you self-return an item, you'll pay the cost charged by the carrier. Alternatively, you can request a pre-paid shipping label. If you request a pre-paid label, and the reason for the return is not a result of a The Music Gifts Company error, the cost of the return shipping will be deducted from your refund. For exchanges, please enclose a payment for re-shipping the new item back to you. If you have any questions, please contact customer service.
When will my order ship?
	Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.