Store Policies

Our Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Return / Refund Policy

If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

All orders placed online will be shipped out via UPS Ground service to the ship to address provided. If you would like to arrange the delivery on a day of your choice, please tell us this in the ‘Comments’ section on the bottom of the shipping form. Alternatively, please select a ‘Shipping Address’ that you will be available at, on the day of delivery. .

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.